Course Content which is covered as Business Process of IS-UTILITIES
1. Overview
- IS-U/CCS application components
- Integration of IS-U/CCS with standard SAP ERP system
- Integration of IS-U/CCS with standard SAP CRM system
2. Execution of the most important business processes:
- Customer information
- Customer information with IC Web Client
- Master data
- Move-in/out handling
- Device maintenance
- Meter reading
- Billing and invoicing
- Energy data management
- Contract accounts receivable and payable
- Waste management
- Master Data and Basic Functions
4. IS-U/CCS basic functions
- Regional structure
- Scheduling
· Commercial master data
- Business partner
- Contract account
- Contract
5. Technical master data
- Connection object
- Connection
- Premise
- Installation
- Point of delivery
- Device
6. Integration with the standard SAP system
- Equipment
- Functional locations
- Material
7. Enterprise organization/agent determination for Customizing functions
8. Device Management
9. Device Master Data
10. Inventory Management (integration with Material Management)
- Device Procurement, Device storage, Device Movement
11.Device installation
- Installation, Removal, Replacement, and Modification
- Device Relationships and Installation Structure
12. Meter readings
- Organization of Readings
- Creation of meter reading orders and download to external systems
- Entry, Validation, and Extrapolation
- Monitoring of meter reading results
13. Billing and Invoicing
14. Rate structure
- Rate types and rate categories
- Prices
- Billing schemas
- Rate determination
15. Billing process
- Functions (including periodic and period-end billing)
- Simulation
- Out sorting
- Reversal
- Manual billing
16. Invoicing
- Bill print-out
- Budget billing plan
- Reversal
17. Discounts and surcharges
18. Special billing features
19. Customizing functions
20. Contract Account Receivables
21. Organizational elements of contract accounting
22. Transactions and Account Determination
23. Posting and Documents
24. Account Information
25. Payments and returns processing
26. Cash desk and payment lot
27. Settlement control
28. Deferrals/Installment plans
29. Interest calculation
30. Dunning and collection
31. Security deposits
32. Transfer togeneral ledger (FI-GL) and integration into further SAP components
33. Contract accounting as the basis for credit and collections management
34. Demonstration of the customizing functions for all business processes
36. Customer Services
37. Customer Interaction Center
- Operation and user-specific modification of CIC processes
- Design of the CIC interface
38. Processing of business transactions
- Customer information/contacts
- Move-in/out
- Disconnection/reconnection of installations
- Master data generator
39. Customizing functions
